Terms & Conditions

PLEASE READ THIS DOCUMENT CAREFULLY. IT CONTAINS VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, INCLUDING LIMITATIONS AND EXCLUSIONS THAT MIGHT APPLY TO YOU.

These terms and conditions apply to the purchase and sale of Products and services through www.mannahydration.com (referred to as the “site”). For the purposes of these Terms and Conditions of Sale, the term “Products(s)” include any Products purchased through www.mannahydration.com, specifically including, but not limited to, our MANNA Hydration.  By placing an order for such Products and services, you (referred to as “you”, “your”, “consumer” or “customer”) agree to be bound by and accept these terms and conditions. If you do not agree to these terms and conditions, you should not obtain Products or services from this site. These terms and conditions are subject to change by Manna Home without prior written notice at any time, in our sole discretion. The latest version of the terms and conditions will be posted on this site, and you should review these terms and conditions prior to purchasing any Products or services that are available through this site. These terms and conditions are an integral part of the site and apply generally to the use of our site. You should also carefully review our Privacy Policy at www.mannahydration.com before placing an order for goods or services through this site.

  1. Order Acceptance and Cancellation
  2. Pre-Orders: MANNA Hydration may offer Products on a pre-order basis, prior to the official release date. The release date is the date the Products is available to ship. We make our best effort to meet these release dates, but they are subject to change based on manufacturing schedules.

A credit card is required to place a pre-order, but if you decide to place a pre-order, your credit card will only be used to obtain authorization from your credit card company for the total amount of the order (including any applicable shipping charges, taxes and fees). Your credit card will not be charged until your item is ready to ship (so please be sure your card is not due to expire between the time you place your order and the time your item is expected to ship). If you wish to add items to your pre-order, please do so by placing a separate new order for the additional items.

To make changes to your pre-order, please email us at customerservice@mannahydration.com. We will do our best to accommodate your change request prior to fulfilling your order, but we cannot guarantee your change request will be made before your order ships.

  1. New Orders: Orders for in-stock Products will be processed upon Manna Home successfully receiving and accepting your order. At that time, your payment will be collected and we will make our best effort to ship your order within 3-business days. An email notification will be sent to you confirming your order and providing you with an order number. Once your order has shipped, an email notification will be sent to you providing shipping and tracking information.

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept, decline or limit your order for any reason, whether or not your credit card has been charged. If your credit card has been charged and your order is canceled you will receive a prompt refund credit to your account.

Once an order has been placed, it cannot be cancelled unless the shipment is unavoidably delayed. In this case, we will do our best to cancel the order if requested.

We are a seller to end user customers and do not accept orders from dealers, exporters, wholesalers, or other customers who intend to resell the Products and services which are offered on our site.

We make every effort to maintain the availability of our site. However, should we experience technical difficulties, we are not responsible for orders that are not processed or accepted.

  1. Payment Terms and Sales Taxes

Terms of payment are within our sole discretion and, unless otherwise agreed by us in writing, payment must be received by us prior to our acceptance of an order.  Federal, state or local taxes are not included in MANNA Hydration’s prices, and will be added to the purchase price, where applicable. In such event, you agree to pay said taxes or furnish evidence of exemption.

We accept VISA, MasterCard, American Express, and Discover credit cards for all purchases. You represent and warrant that: (i) the credit card information you supply to us is true, correct and complete; (ii) charges incurred by you will be honored by your credit card company; and (iii) you will pay charges incurred by you at the posted prices, including all applicable taxes and fees, if any.

All payments must be in United States dollars. Current billing address and phone information must be included with every order. You agree to pay interest on all past-due sums at the lower of 6% per annum or the highest rate allowed by law. We retain a security interest in the Products and all proceeds thereof until the full purchase price therefore (including taxes and additional charges) has been paid.

Charges for shipping and handling will be made in accordance with our then-current shipping policies, as described below.

  1. Changes in Products and Pricing

We are constantly updating and revising our offerings of Products and services, and we may discontinue Products and services at any time without notice. To the extent that we provide information on availability of Products or services, such information is subject to continual change, so you should not rely on such information, and we will not be liable for any lack of availability of Products or services that you may order through our site.

All pricing for the Products and services available on our site is subject to change. For all of our prices and Products, we reserve the right to make adjustments due to changing market conditions, Products discontinuation, manufacturer price changes, errors in advertisements and other extenuating circumstances.

  1. Shipping Policy

We offer Free Shipping on all orders of $35 or more. This offer is available only in the continental United States and will be automatically applied at checkout. 

All orders are shipped via FedEx. Standard and expedited shipping options are available. 

Please allow at least 2 business days for all orders to process prior to shipping

For any questions or concerns regarding your order, please feel free to contact us at customerservice@mannahydration.com or (646) 845-6000.

  1. Delivery

Some of our orders may require a signature upon delivery. For these shipment types, please make sure a responsible person will be available at your address to accept the delivery. To receive your shipment on the first delivery attempt, please track your shipment with the tracking information provided to you in your shipping confirmation. If the package is returned to us, the original purchaser will be refunded less the shipping fees both ways. For more information and options for receiving your shipment, please visit either www.ups.com or www.usps.com, depending upon the carrier used to ship your order.

  1. Products Listing and Pricing

MANNA Hydration makes every attempt to ensure all Products, descriptions, images, links, specifications, reference and pricing listed on our website are accurate. In the unlikely event an error occurs, MANNA Hydration will not be bound to this error, nor can we guarantee that all information posted on our website is current, accurate or complete. MANNA Hydration will correct any known issues as soon as possible and allow you to complete your order or cancel it.

In the event a Products or service is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or Products information, MANNA Hydration retains the right to refuse or cancel any orders placed for Products or services listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we will immediately issue a credit to your credit card account in the amount of the charge.

  1. Disclaimer and Limitation of Liability

We know that Manna Hydration is the highest quality double wall vacuum insulated bottle available. We believe in our products so much that we offer a limited lifetime warranty against manufacturer defects for all Manna Hydration products!

While this lifetime warranty does not cover ordinary scratches and minor wear, including dents, scrapes, paint / outer coating chips, etc., it does cover manufacturing defects.

Before you submit a warranty claim, please read the following:

  1. Damage to caps (breaks and leaks): If your cap experiences damage or if your bottle leaks, refrain from sending us your damaged bottle. Instead, click on the link below, sign in, and enter your warranty details. Please note you may be required to send us a photographic evidence of your cap to validate any claims. You will be held responsible for the cost of shipping returned items.
  2. Bottles with Insulation Issues: You can test your bottle’s insulation at home with boiling water. Pour boiling water directly into a Manna Hydration bottle, filled up to the neck. Take precautions when pouring the boiling water. Do not hold the bottle in your hand that you are pouring boiling water into. After pouring the boiling water, keep the bottle uncovered. After roughly 5 minutes, touch the outside of the bottle (below the neck). If you feel hot areas on the bottle’s outside, the insulation has been damaged and you may receive a replacement.
  3. Bottles Damaged During Shipping: Please contact us if you ordered your bottle from www.mannahydration.com and it has arrived with apparent damage. If you bottle is damaged, do not use. We cannot replace a bottle due to shipping damage after it’s been used. We will supply you with a pre-paid shipping label via email to return the damaged bottle and will provide you a replacement bottle upon receipt.
  4. Rough Welds Around the Bottle’s Rim: On occasion, the welds around our bottle’s rims can feel rough. If your bottle has a rough or uneven rim, you are eligible for a replacement.
  5. Does your Bottle Rattle?: If you’re hearing a rattle in your bottle, it’s due to a small metal disc that sits between the double wall of your bottle and helps create the vacuum insulation. Sometimes the disc becomes dislodged, creating a small rattling sound. While this will not affect the quality of insulation or integrity of the bottle, if it is an annoyance, we will exchange it for a new one.

Warranty claims will only be approved by Manna Hydration if the product was purchased from a Manna authorized dealer. This warranty is limited to the lifetime of your Manna Hydration product, as limited by or subject to applicable law. The limited warranty provided by Manna Hydration only applies to manufacturing defects and does not include any damage or defect of any Manna Hydration products caused by, whether directly or indirectly, any of the following: (i) improper use or misuse of the product; (ii) damage or defect caused by cleaning, disassembly, alterations, or modifications; or (iii) damage or defect caused by or resulting from wear and tear, abuse, fire, and Acts of God or any other deity.

If you believe you have a defective bottle and want to make a warranty claim, follow the link below to sign in and enter your warranty details. Alternatively, if you purchased your Manna Hydration product from an authorized Manna Hydration retailer, please contact that retailer and make a warranty claim with them to avoid unnecessary shipping and handling charges and delay.

Please note your Warranty Claim for a Manna Hydration product will be replaced by the same size and color Manna Hydration. If the size and color of your original bottle are no longer available, it will be replaced by one of similar size and color and will not be of lesser MSRP value.

In no event shall Manna Hydration be liable or responsible for any damage, loss, cost, or expense, including incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion or limitation may not be applicable to you. This warranty gives you specific legal rights, and you may also have other rights, which vary, depending on the state.

  1. Return Policy

Returns are accepted within 30 days of your original purchase. If you would like to return a bottle for a refund, please email a request with your original order number in the subject line to customerservice@mannahydration.com or call (646) 845-6000.

Returns and refunds will not be accepted for used bottles. Manna Hydration will cover the shipping fees for the return of an item presenting a quality issue.

If you wish to return your Products for any reason, please review our return policy, which is located at www.mannahydration.com/Return-Policy, and is incorporated into these Terms and Conditions of Sale.

  1. Privacy and Customer Information

We are committed to protecting your privacy. We have created a detailed Privacy Policy to hopefully answer any questions you may have.  See our Privacy Policy at www.mannahydration.com/Privacy-Policy.  The Privacy Policy is incorporated into these Terms and Conditions of Sale.  In addition, if you have any questions regarding our Privacy Policy, you may email us at: customerservice@mannahydration.com.

  1. Service and Support

All requests for technical service and support with respect to the Products and services available through our site should be made by e-mail at customerservice@mannahydration.com or by accessing our website at www.Manna-Home.com. We will do our best to help you; however, we cannot guarantee that every problem will be resolved to your satisfaction.

Except as explicitly noted on this site, the services available through this site are offered by MANNA Hydration located at 111 West 33rd Street, New York, NY 10001. If you are a California resident, you may have this same information e-mailed to you by sending a letter to the foregoing address with your e-mail address and a request for this information.

  1. Force Majeure

In addition to any excuse provided by applicable law, we shall be excused from liability for non-delivery or delay in delivery of Products and service available through our site arising from any event beyond our reasonable control, whether or not foreseeable by either party, including but not limited to, labor disturbance, war, fire, accident, adverse weather, inability to secure transportation, governmental act or regulation, and other causes or events beyond our reasonable control, whether or not similar to those which are enumerated above.

  1. Entire Agreement and Other Documents

These terms and conditions and those set forth in other agreements and documents referenced herein constitute the entire agreement and understanding between us concerning the subject matter hereof and supersede all prior agreements and understandings of the parties with respect thereto. These terms and conditions may NOT be altered, supplemented or amended by the use of any other document(s). Any attempt to alter, supplement or amend this document or to enter an order for Products or services which are subject to additional or altered terms and conditions shall be null and void, unless otherwise agreed to in a written agreement signed by you and us. To the extent that anything in or associated with this site is in conflict or inconsistent with these terms and conditions, these terms and conditions shall take precedence.

  1. Governing Law and Statute of Limitations

This site (excluding linked site) is controlled by us from our offices within the State of New York, United States of America. It can be accessed from all 50 states, as well as from other countries around the world. As each of these places has laws that may differ from those of New York, by accessing this site both of us agree that the statutes and laws of the State of New York, without regard to the conflicts of laws principles thereof, will apply to all matters relating to the use of this site and the purchase of Products and services available through this site. Each of us agrees and hereby submits to the exclusive personal jurisdiction and venue of the state and federal courts of New York City, New York, with respect to such matters.

We make no representation that the Products and services available through our site are appropriate or available for use in locations outside of the United States, and accessing them from territories where such Products and services are illegal is prohibited. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws.