FREE USA SHIPPING ON ORDERS OVER $30

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FREE USA SHIPPING ON ORDERS OVER $30 | PAY LATER WITH SHOP PAY

NEW: INTERNATIONAL SHIPPING AVAILABLE!

FREQUENTLY ASKED QUESTIONS

Product Info
Q: How do I recycle my bottle?

Yes, stainless steel water bottles are recyclable, however, you cannot recycle them curbside.

After leaving your home, your curbside recyclables travel to a Materials Recovery Facility, or MRF, where they are sorted, crushed, baled, and shipped to a manufacturer for reuse. Your stainless steel water bottle doesn’t make the cut because it is uncrushable by design: Great for you — not so great for your local MRF.

Instead of tossing your bottle in the recycling bin, take it down to a scrap-metal yard and recycle it there! Reduce your carbon footprint by keeping your stainless steel bottle until you have other assorted metals to recycle, and make the trip once you’ve got a nice collection to turn over. If you don’t have a scrap-metal yard near you, consider these alternatives for reuse and disposal:

1. Donate steel bottles to a thrift store where families in need can use them.

2. Use your wide lipped water bottles to keep soup hot for lunch.

3. Store dry-food mixes, such as pancake mix, in them to bring with you on camping trips; just add water, shake, and pour onto a hot skillet.

4. Use 3 or more to make a children’s ring toss game (9 or more for 9-pin bowling!)

5. Designate an old steel water bottle for your pet — fill it up and keep it in the car so they always have water on the go.

6. Use it as a vase for holding fresh-cut flowers. When you don’t have fresh flowers in the house, use it to water your household plants.

Q: I do not see my bottle listed on your website.

Manna is at the forefront of hydration design. We are always striving to make sure we set the trend for our industry. Therefore, many of our products are limited edition, both for retailers and our website. While some of our most coveted bottles may be restocked, many are unavailable permanently. Our dedication to being innovators in both fashion and function is what sets Manna apart.

Many of our items are still being sold through retailers only and are unavailable on our website. Please reach out to our customer service team if there is a particular product you are looking for that you don't see available on our website.

Q: What liquids can go in my bottle? It says not suitable for carbonated beverages- is this true?

Carbonated beverages should be avoided as they can reduce the effectiveness of the sealing. Carbonated beverages can also build pressure inside the bottle and make it dangerous to remove the lid. Beer generally has a lower carbonation level, so this is safe in our growlers, but we do not suggest storing for long periods of time. This will also not maintain the carbonation of the beverage. Highly acidic beverages should be avoided.

Q: Is there Nickel in my Bottle?

All of our metal bottles are made with stainless steel and contain chromium and nickel.

Q: What are MANNA bottles made from?

Manna bottles are made from Food Grade 304 Stainless Steel, which is the same material that flatware, cutlery, and food/beverage manufacturing and processing equipment are made from. Our products are FDA Food safe, and are also BPA and lead free.

Q: Where are your products designed and manufactured?

Our products are designed in NYC and sustainably manufactured in China.

Q: Are MANNA bottles FDA approved and BPA free?

Our products are FDA Food safe, and are also BPA and lead free!

Care and Cleaning
Q: There is water stuck in my Dash Slim lid. How do I get rid of this?

Please click the following link to see a video of how to clean the lid: https://photos.app.goo.gl/FDLsQkDJGHKwZrt49

For directions:

Press and hold button.

Unthread to the left

Remove silicone ring

Hand wash or place all parts on the top rack in the dishwasher top side up with button depressed to open position.

For best results hand dry with a clean dry cloth

Replace silicone ring after 100% dry

Press and hold button and rethread the closing disc to the right

If you are still unable to remove the liquid, please visit our warranty page.

Q: Is my bottle dishwasher safe? Microwave safe?

Stainless steel bottles without any coating are dishwasher safe, if the bottle has any color or graphic applied it is not dishwasher safe unless otherwise marked on packaging. All stainless-steel bottles are not microwave safe.

Plastic Tritan bottles are dishwasher safe, if you are unsure if your bottle is Tritan check the bottom of the bottle or contact us. Plastic bottles are generally not microwave safe.

Lids are top rack dishwasher safe.

Q: How do I clean my bottle?

For stainless steel bottles dish soap and warm water for daily cleaning is ideal. For tough to remove stains or odors fill your bottle ¾ of the way with warm water and add 2 tablespoons of white vinegar, use a bottle brush to scrub bottle thoroughly and rinse. To further clean add 2 or 3 tablespoons of baking soda with warm water and scrub thoroughly.

Q: My bottle seal smells moldy. How do I fix this?

Remove the silicone seal on the lid and clean both the lid and silicone thoroughly with warm soapy water. If the smell persists submerge the lid and seal in warm soapy water and allow it to soak overnight.

If the smell still persists a new silicone seal may be needed.

Q: It looks like I have rust stains in my bottle. How do I clean this?

Stainless Steel is not rust proof, but it is rust resistant. If you see rust it can be removed by using a mixture of baking soda or vinegar on the rust spot, let it sit for 5-10 minutes, then scrub with a soft sponge or bottle brush. If you can't remove the rust, we encourage you to submit a warranty claim for your bottle.

Orders and Shipping
Q: I placed the wrong address at checkout, can I have my order reshipped?

Unfortunately we cannot change an address once an order has been shipped. You will need to place a new order or reach out to the carrier to have the item rerouted.

Q: My order has not processed and it's been more than five business days

Oh no! Please reach out to us and let us know. We are working tirelessly to fulfill your order so we want to make sure it is processed!

Q: My order says delivered but I have not received my item.

Please wait 24 hours after the item shows delivered. On rare occasions, carriers will deliver a day later. If you still have not received your item after this time frame please contact us.

Q: How long do orders take to process and ship?

Our orders take about 1-3 business days to process, but usually ship within 24 hours. We offer free standard shipping on all domestic lid orders. This offer is available only in the Contiguous United States and will be automatically applied at checkout.

Q: Do you ship internationally?

Currently the only country we ship to outside of the USA is Canada. We are hoping to ship internationally by early 2022.

Q: Can I cancel or make changes to an order once it is placed?

We cannot add items to an already placed order, but we can remove items as long as the order has not processed or shipped. If you would like to remove an item from your order, please contact us.

We may not be able to cancel an order once it has been placed. We process orders extremely quickly and it may be too late to cancel your order. Please reach out in a timely fashion if you would like your order canceled.

Q: My tracking is lost/stalled

Unfortunately during these times mail is a lot slower than normal and prone to delays. Please be patient, if your tracking hasn't moved after 5 business days please reach out to customerservice@mannahydration.com

Q: Can I get my order shipped to a PO Box?

Unfortunately we cannot ship to PO Boxes at this time.

Q: Do you ship to Canada? If so, what are the shipping costs?

Yes, we ship to Canada. Shipping costs to Canada are calculated at checkout depending on your postal code. Aside from Canada, we do not ship internationally at this time.

Refunds and Returns
Q: I purchased an item from a Manna authorized retailer and I would like to return it for a refund.

We are not able to return/refund items purchased through a retailer. For products purchased from an authorized retailer, their return policy applies — please contact them directly for more information.

Q: I purchased item(s) from your website and I would like to return it.

Returns are accepted within 30 days of your original purchase. If you would like to return a bottle for a refund, please email a request with your original order number in the subject line to corehome@zendesk.com. We will send you instructions on how to return your item. Please note, we do not cover return shipping costs. For products purchased from an authorized retailer, their return policy applies — please contact them directly for more information.

Warranty
Q: My bottle has a rattling sound

If you’re hearing a rattle in your bottle, it’s due to a small metal disc that sits between the double wall of your bottle and helps create the vacuum insulation. Sometimes the disc becomes dislodged, creating a small rattling sound. This will not affect the quality of insulation or integrity of the bottle. Please click here to find out if you are eligible for a warranty replacement.

Q: My lid is broken. Can I get a new one?

Damage to caps (manufacturer’s defects): If your bottle leaks from purchase or experiences a defect, you may be entitled to a warranty replacement. Our warranty does not cover accidental damage to lids such as dropping, misuse, misplacing your lid, or general wear and tear. We only cover items purchased at authorized retailers, not including off-price locations. Please fill out a warranty request if you think you qualify.

Q: My bottle is not keeping insulation

You can test your bottle’s insulation at home with boiling water. Pour boiling water directly into a Manna Hydration bottle, filled up to the neck. Take precautions when pouring the boiling water. Do not hold the bottle in your hand that you are pouring boiling water into. After pouring the boiling water, keep the bottle uncovered. After roughly 5 minutes, touch the outside of the bottle (below the neck). If you feel hot areas on the bottle’s outside, the insulation has been damaged. If you find your bottle is not keeping insulation, click here to see if you qualify for a warranty replacement.

Q: My bottle has a rough or uneven weld

On occasion, the welds around our bottle’s rims can feel rough. If your bottle has a rough or uneven rim, you are eligible for a replacement if the item was purchased from an authorized seller. Please click here to see our warranty requirements and fill out a form if you are eligible.

Q: Is my bottle covered under warranty?

We know that Manna Hydration is the highest quality double wall vacuum insulated bottle available. Effectively immediately, the Manna warranty will pertain only to items purchased at authorized retail locations and websites or from the Manna website directly within one year of purchase date. The list of accepted retailers is on our contact form. Our warranty does not cover items purchased from third party or off-price sellers. Any item past one year purchase date is not covered. This warranty will cover manufacturer’s defects only, not including misuse of your Manna product, normal wear and tear, or dropping your product. Warranty applies to products purchased only in the US and Canada. A receipt or proof of purchase from a full price retail location our website will be required to fulfill warranty requests.

Lids
Q: Where can I buy replacement lids besides online? I am international and cannot find them in stores.

Right now our replacement lids are only available through www.mannahydration.com. We do not have any alternate locations where lids can be purchased.

Q: There is water stuck in my Dash Slim lid. How do I get rid of this?

Please click the following link to see a video of how to clean the lid: https://photos.app.goo.gl/FDLsQkDJGHKwZrt49

For directions:

Press and hold button.

Unthread to the left

Remove silicone ring

Hand wash or place all parts on the top rack in the dishwasher top side up with button depressed to open position.

For best results hand dry with a clean dry cloth

Replace silicone ring after 100% dry

Press and hold button and rethread the closing disc to the right

Q: How can I purchase a new lid for my bottle?

You can purchase lids via our lid replacement page here. https://mannahydration.com/collections/lid-replacements

Q: I do not see my bottles' lid listed on your website. How can I obtain it?

Manna Hydration prides itself at being at the cutting edge of hydration trends. This means our items are constantly being updated. If you do not see your bottles' lid listed on our website, unfortunately, we do not carry it and are not able to offer a replacement. We apologize for the inconvenience. Our lids are not interchangeable, so no other lid will fit your bottle.

Q: Are any of the MANNA lids interchangeable?

Our line of Ranger lids are interchangeable, and our line of Convoy lids are interchangeable. Our Ranger and Convoy lids are also interchangeable. Besides these two models, the rest of our lids are not interchangeable.