All of our products are made from food-safe materials like stainless steel and Tritan™ plastic. 

Manna’s creative hub is based in New York City, where our team of product developers, engineers, and marketing experts think up the next best thing in the hydration. Our vertically integrated factory is currently located in China. 

Manna has a wide range of products and only a percentage of them are sold online. 

All Manna bottles are perfect for staying hydrated with water. However, some are designed for cold drinks only, while others are perfect for hot and cold drinks. Depending on the lid seal, some bottles are not compatible with carbonated or fermented drinks 

Stainless steel water bottles are recyclable, but they cannot be recycled through curbside collection. Instead, it’s recommended to take it to a scrap-metal yard for proper recycling.

Make sure to wash your bottle before using it for the first time and after each subsequent use. We recommended hand washing with dish soap, a soft sponge, and warm water.  

For stubborn stains or lingering odors, you can follow these steps: 

1. Fill the bottle about 3/4 of the way with warm water. 
2. Add 2 tablespoons of white vinegar to the water. 
3. Use a bottle brush to thoroughly scrub the interior of the bottle, ensuring all surfaces are cleaned.
4. Rinse the bottle thoroughly to remove any vinegar residue. 

To further clean: 

1. Create a mixture of warm water and 2 to 3 tablespoons of baking soda. 
2. Use this mixture to scrub the bottle thoroughly, making sure to cover all areas.
3. Rinse thoroughly l to remove any baking soda residue.  

For stubborn stains or lingering odors, you can follow these steps: 

1. Fill the bottle about 3/4 of the way with warm water. 
2. Add 2 tablespoons of white vinegar to the water. 
3. Use a bottle brush to thoroughly scrub the interior of the bottle, ensuring all surfaces are cleaned. 
4. Rinse the bottle thoroughly to remove any vinegar residue. 

To further clean: 

1. Create a mixture of warm water and 2 to 3 tablespoons of baking soda. 
2. Use this mixture to scrub the bottle thoroughly, making sure to cover all areas. 
3. Rinse thoroughly l to remove any baking soda residue.  

To address any persistent smells in the lid of your bottle, you can follow these steps: 

1. Remove the silicone seal from the lid. 
2. Clean both the lid and silicone seal thoroughly using warm soapy water. Ensure all surfaces are scrubbed gently to remove any residue or odor-causing substances. 
3. If the smell persists, you can submerge the lid and silicone seal in warm soapy water and allow them to soak overnight. This extended soaking period can help eliminate stubborn odors. 

1. Create a mixture using baking soda or vinegar and apply it to the rusted area. 
2. Allow the mixture to sit on the rust spot(s) for approximately 5-10 minutes to break down the stains.  
3. Using a soft sponge or bottle brush, gently scrub the affected area to remove the rust. 
4. Rinse the bottle thoroughly to remove any residue from the cleaning mixture. 

Depending on the materials used for your bottle, it may or may not be dishwasher safe. For the most accurate care and use instructions, please refer to the packaging. When in doubt, hand washing is always the safest option! 

Any stainless-steel bottle/tumbler/mug is not microwave safe.  

Can’t update after shipping
Options: place new order or contact carrier for rerouting

Don’t panic! You have a couple of options: 

1. Place a new order with the correct shipping address OR  
2. Get in touch with the shipping carrier directly and see if they can reroute the package to the correct address. They may have specific procedures or requirements for rerouting shipments. 
   
   The available options may vary depending on the carrier and their policies. It is recommended to act promptly to resolve any address issues to ensure smooth delivery of your item.

If you have received a tracking number for your order and it has not shown any movement after 5 business days, we recommend reaching out to our customer service team for further assistance. 

Wait 24 hours before contacting us

Please allow for up to 24 hours for the item to arrive. If you still have not received your item, please contact our Customer Service Team. 

Our orders take about 1-3 business days to process and usually ship within 24 hours. 

Currently, Manna only ships domestically in the United States and to Canada. With greater demand for Manna around the world, we hope to expand into international shipping soon.

At this time, we do not ship to P.O. boxes. 

To get started, email helpdesk@mannahydration.com. Please include your order number. Our customer support team will respond to your request and provide you with detailed instructions on how to proceed.   

All returns must be done within 30 days of purchase. 

Please note that return shipping costs are not covered by us. You will be responsible for the return shipping expenses associated with sending the item back to us.

We can only process returns for products purchased through our website. For any other retailers, please refer to their individual return policies.

Our warranty covers authorized purchases made through this site within the last year. We require proof of purchase for all returns.  

Please note our warranty DOES NOT cover products damaged through misuse or normal wear and tear. For more information on our warranty, visit our designated warranty page.  

Covered under warranty if due to manufacturing defect
Not covered for accidents, wear, or non-authorized purchases

If you notice a rattling sound coming from your bottle, it is likely due to a small metal disc located between the double walls of the bottle. This disc plays a role in creating the vacuum insulation that keeps your beverage at the desired temperature. Occasionally, the disc may become dislodged, resulting in the rattling noise. This does not impact the insulation performance or the overall integrity of the bottle. It is simply a minor issue with the disc placement. If you believe your bottle requires a warranty replacement, we encourage you to click here to determine if you are eligible for a replacement under our warranty policy.

Here are some steps you can follow: 

1. Ensure the lid is securely tightened and the seal is properly in place. A loose or damaged seal can compromise the insulation capabilities of the bottle. 
2. Clean the bottle thoroughly with warm soapy water, including the lid, to remove any potential contaminants. Sometimes, residue or buildup on the interior of the bottle can affect its insulation.  
3. Pre-warm or pre-chill the bottle. This can help optimize its insulation performance.  
4. Avoid extreme temperatures. Exposure to extreme heat or cold can impact the insulation properties of the bottle.

If you have tried the above steps and the insulation issue persists, we recommend reaching out to our customer service team. They will be able to assist you further, assess your situation, and determine if your bottle is eligible for a warranty replacement or any other appropriate solution. 

If you have encountered any issues with your lid, you may be eligible for a warranty replacement if it’s due to a factory detect. However, our warranty does not extend to accidental damage or misuse. Additionally, the warranty only applies to items purchased from authorized retailers and does not cover products bought from off-price locations. If you believe your situation qualifies for a warranty replacement based on the criteria mentioned above, please complete a warranty request.

If your bottle has a rough or uneven rim, you are eligible for a replacement if the item was purchased from an authorized seller. Please check our warranty requirements and fill out a form if you are eligible.

Currently, replacement lids for our bottles are exclusively available for purchase through our official website, www.mannahydration.com. We do not offer lids for sale at any other locations or retailers. If you are in need of a replacement lid, we recommend visiting our website and exploring the options available. You can find the specific lids compatible with your bottle model and make a purchase directly from our online store. 

We apologize for any inconvenience this may cause if you were looking for alternative locations to purchase replacement lids. Our goal is to ensure that you have access to genuine Manna Hydration products and receive the best possible customer service through our official channels. 

The lids in our Ranger, Convoy, and Saratoga lines are interchangeable. 

Find our collection of replacement lids here.

If you purchased your Titan bottle online through our site and need a replacement, you will need to purchase this lid.  

If your bottle was purchased at Costco, T.J. Maxx or Marshall’s, then most likely you will need the pre-2021 version.