FREQUENTLY ASKED QUESTIONS
Q: Why don't I see the bottle/lid I purchased listed on your website?
Let us answer that by telling you what makes us different.
Manna is at the forefront of hydration design. We are always striving to make sure we set the trend for our industry. Therefore, many of our products are limited edition, both for retailers and our website. While some of our most coveted bottles may be restocked, many are unavailable permanently. Our dedication to being innovators in both fashion and function is what sets Manna apart.
We stand behind our products 100%. If you are looking for a replacement lid or bottle not listed on our site, please reach out to our customer service team through the contact us function.
Q: What are MANNA bottles made from?
Manna bottles are made from Food Grade 304 Stainless Steel, which is the same material that flatware, cutlery, and food/beverage manufacturing and processing equipment are made from. Our products are FDA Food safe, and are also BPA and lead free.
Q: Is there nickel in my bottle?
All of our metal bottles are made with stainless steel and contain chromium and nickel.
Q: How can I replace my lid?
You can purchase a replacement lid on our website. Just click this link.
Q: My bottle is not keeping cold/hot anymore. Can I get this replaced?
Yes! We offer a limited warranty on our bottles. Click here to fill out a Contact Us Form so we can gather more information of the bottle you are having warranty issues with. Please note- that while we don’t have all bottles available- we will do our best to replace comparable colors and styles. For full warranty details click here.
Q: What liquids can go in my bottle? It says not suitable for carbonated beverages- is this true?
Carbonated beverages should be avoided as they can reduce the effectiveness of the sealing. Carbonated beverages can also build pressure inside the bottle and make it dangerous to remove the lid. Beer generally has a lower carbonation level, so this is safe in our growlers, but we do not suggest storing for long periods of time. This will also not maintain the carbonation of the beverage. Highly acidic beverages should be avoided.
Q: Are any of the MANNA lids interchangeable?
Our Ranger series lids are interchangeable, Ranger, Ranger Pro, Ranger Straw lid are all interchangeable. Other than that lids are not interchangeable.
Q: How do I clean my bottle?
For stainless steel bottles dish soap and warm water for daily cleaning is ideal. For tough to remove stains or odors fill your bottle ¾ of the way with warm water and add 2 tablespoons of white vinegar, use a bottle brush to scrub bottle thoroughly and rinse. To further clean add 2 or 3 tablespoons of baking soda with warm water and scrub thoroughly.
For plastic bottles rinse the bottle with warm water and dish soap cleaning thoroughly with a bottle brush. In the absence of a bottle brush apply the lid and shake vigorously.
Q: Is my bottle dishwasher safe? Microwave safe?
Stainless steel bottles without any coating are dishwasher safe, if the bottle has any color or graphic applied it is not dishwasher safe unless otherwise marked on packaging. All stainless steel bottles are not microwave safe.
Plastic Tritan bottles are dishwasher safe, if you are unsure if your bottle is Tritan check the bottom of the bottle or contact us. Plastic bottles are generally not microwave safe.
Lids are top rack dishwasher safe.
Q: My retro bottle/lid smells moldy- I have tried cleaning it- but it still smells? What do I do?
Remove the silicone seal on the lid and clean both the lid and silicone thoroughly with warm soapy water. If the smell persists submerge the lid and seal in warm soapy water and allow it to soak overnight.
If the smell still persists a new silicone seal may be needed.
Q: The packaging says that the Chalet mug is removable for cleaning- how do I do this?
The Chalet mug metal body should thread out of the wood counter clockwise but due to certain climates the wood can contract making it difficult to remove.
Q: There is water stuck in my Dash Slim lid. How do I get rid of this?
We know this one is a little bit complicated. Please fill out our Contact Form in order to get more information.
Q: I ordered a lid replacement and....
It didn't come with the rest of my order: Lid replacements are shipped separately from other orders. While most of our orders come from our warehouse, lid replacements are shipped directly from our headquarters in New York by our customer service team to ensure you receive the right lid. Therefore you may not receive tracking for it. Please reach out to us if you have any questions.
It still hasn't shipped/I don't see tracking for it: Our lids are shipped directly from our headquarters in New York by our customer service team to ensure the correct lid is sent. Please reach out to us if you have not received your lid within 2-3 weeks of ordering it.
Q: I still have questions. How can I reach out?
Please fill out our Contact Form in order to get more information. Please note all inquiries will be answered within 24-28 business hours of submission, Monday through Friday, 9-5. We are not open weekends and holidays.