Manna Hydration: FAQs
Q: How do I recycle my bottle?
Stainless steel water bottles are recyclable, but they cannot be recycled through curbside collection programs.
Once your curbside recyclables are collected, they go to a Materials Recovery Facility (MRF) where they are sorted, crushed, baled, and sent to manufacturers for reuse. However, stainless steel water bottles are intentionally designed to be uncrushable, which means they cannot undergo the typical recycling process at the MRF.
Instead of placing your stainless steel bottle in the recycling bin, it is recommended to take it to a scrap-metal yard for recycling. By keeping your stainless steel bottle until you have other assorted metals to recycle, you can reduce your carbon footprint and make a trip to the scrap-metal yard when you have a substantial collection to recycle.
If a scrap-metal yard is not accessible to you, here are some alternative suggestions for reusing or disposing of your stainless steel bottle:
1. Donate the stainless steel bottles to a thrift store where families in need can utilize them.
2. Utilize the wide-mouthed stainless steel water bottles to keep soup hot for your lunch.
3. Use the bottles to store dry-food mixes like pancake mix for camping trips. Simply add water, shake, and pour the mixture onto a hot skillet.
4. Combine three or more bottles to create a children's ring toss game (or nine or more bottles for a 9-pin bowling set!).
5. Dedicate an old stainless steel water bottle for your pet. Fill it with water and keep it in the car so your pet always has access to water while on the go.
6. Use the stainless steel bottle as a vase for holding fresh-cut flowers. When you don't have flowers, repurpose it for watering your household plants.
Q: I do not see my bottle listed on your website.
Manna Hydration is a leading brand in the field of hydration design. We continuously strive to set industry trends and are committed to being at the forefront of both fashion and functionality. As a result, a significant portion of our product line consists of limited edition items, available through retailers and our website. While certain popular bottles may be restocked periodically, many of them are permanently unavailable. This emphasis on innovation in design is what distinguishes Manna from others in the industry.
Please note that some of our products are exclusively sold through retailers and may not be found on our website. If there is a specific product you are interested in but cannot find on our website, we encourage you to contact our customer service team for assistance.
Q: What liquids can go in my bottle? It says not suitable for carbonated beverages- is this true?
It is recommended to avoid carbonated beverages when using our bottles because they can diminish the effectiveness of the seal. Additionally, carbonated beverages can create pressure inside the bottle, making it potentially hazardous to open the lid. While beer typically has a lower carbonation level and is generally safe to store in our growlers, it is not advisable to store it for extended periods as it may not retain its carbonation. Furthermore, it is advisable to avoid highly acidic beverages altogether.
Q: Is there Nickel in my Bottle?
All of our metal bottles are made with stainless steel and contain chromium and nickel.
Q: What are MANNA bottles made from?
Manna bottles are crafted using Food Grade 304 Stainless Steel, a material commonly used for manufacturing flatware, cutlery, as well as food and beverage processing equipment. Our products adhere to FDA standards for food safety, ensuring that they are suitable for contact with food and beverages. Additionally, our bottles are free from BPA (Bisphenol A) and lead, further assuring their safety for use.
Q: Where are your products designed and manufactured?
Our products are designed in NYC and sustainably manufactured in China.
Q: Are MANNA bottles FDA approved and BPA free?
Our products are FDA Food safe, and are also BPA and Lead free!
Care and Cleaning
Q: Is my bottle dishwasher safe? Microwave safe?
Stainless steel bottles without any coating are dishwasher safe, if the bottle has any color or graphic applied it is not dishwasher safe unless otherwise marked on packaging. Most of our bottles from current website selection are dishwasher safe, however please read product description to double check. All stainless-steel bottles are not microwave safe.
Plastic Tritan bottles are dishwasher safe, if you are unsure if your bottle is Tritan check the bottom of the bottle or contact us. Plastic bottles are generally not microwave safe.
Lids are top rack dishwasher safe.
Q: How do I clean my bottle?
To clean stainless steel bottles on a daily basis, it is recommended to use dish soap and warm water. This combination is ideal for regular cleaning.
For stubborn stains or lingering odors, you can follow these steps:
- Fill the bottle about 3/4 of the way with warm water.
- Add 2 tablespoons of white vinegar to the water.
- Use a bottle brush to thoroughly scrub the interior of the bottle, ensuring all surfaces are cleaned.
- Rinse the bottle thoroughly to remove any vinegar residue.
If further cleaning is desired, you can try the following method:
- Create a mixture of warm water and 2 to 3 tablespoons of baking soda.
- Use this mixture to scrub the bottle thoroughly, making sure to cover all areas.
- Rinse the bottle well to remove any baking soda residue.
These cleaning techniques can effectively remove tough stains and odors from your stainless steel bottle. Remember to rinse the bottle thoroughly after cleaning to ensure there are no cleaning agents left behind.
Q: My bottle seal smells moldy. How do I fix this?
Remove the silicone seal on the lid and clean both the lid and silicone thoroughly with warm soapy water. If the smell persists submerge the lid and seal in warm soapy water and allow it to soak overnight.
If the smell still persists a new silicone seal may be needed.
Q: It looks like I have rust stains in my bottle. How do I clean this?
Stainless Steel is not rust proof, but it is rust resistant. If you see rust it can be removed by using a mixture of baking soda or vinegar on the rust spot, let it sit for 5-10 minutes, then scrub with a soft sponge or bottle brush. If you can't remove the rust, we encourage you to submit a warranty claim for your bottle.
Orders and Shipping
Q: I placed the wrong address at checkout, can I have my order reshipped?
Unfortunately we cannot change an address once an order has been shipped. You will need to place a new order or reach out to the carrier to have the item rerouted.
Q: My order has not processed and it's been more than five business days
Oh no! Please reach out to us and let us know. We are working tirelessly to fulfill your order so we want to make sure it is processed!
Q: My order says delivered but I have not received my item.
Please wait 24 hours after the item shows delivered. On rare occasions, carriers will deliver a day later. If you still have not received your item after this time frame please contact us.
Q: How long do orders take to process and ship?
Our orders take about 1-3 business days to process, but usually ship within 24 hours. We offer free standard shipping on all domestic lid orders. This offer is available only in the Contiguous United States and will be automatically applied at checkout.
Q: Do you ship internationally?
Currently the only country we ship to outside of the USA is Canada. We are hoping to ship internationally by early 2022.
Q: Can I cancel or make changes to an order once it is placed?
We cannot add items to an already placed order, but we can remove items as long as the order has not processed or shipped. If you would like to remove an item from your order, please contact us.
We may not be able to cancel an order once it has been placed. We process orders extremely quickly and it may be too late to cancel your order. Please reach out in a timely fashion if you would like your order canceled.
Q: My tracking is lost/stalled
Unfortunately during these times mail is a lot slower than normal and prone to delays. Please be patient, if your tracking hasn't moved after 5 business days please reach out to email@example.com
Q: Can I get my order shipped to a PO Box?
Unfortunately we cannot ship to PO Boxes at this time.
Q: Do you ship to Canada? If so, what are the shipping costs?
Yes, we ship to Canada. Shipping costs to Canada are calculated at checkout depending on your postal code. Aside from Canada, we do not ship internationally at this time.
Refunds and Returns
Q: I purchased an item from a Manna authorized retailer and I would like to return it for a refund.
We are not able to return/refund items purchased through a retailer. For products purchased from an authorized retailer, their return policy applies — please contact them directly for more information.
Q: I purchased item(s) from your website and I would like to return it.
Manna Hydration provides a returns policy for items purchased on our website, mannahydration.com. You have a 30-day window from the date of purchase to initiate a return. This policy applies to new and unused products that are in their original packaging.
We are unable to offer exchanges at this time. To start the process please email us at firstname.lastname@example.org
Please note, we do not cover return shipping costs. For products purchased from an authorized retailer, their return policy applies — please contact them directly for more information.
Q: My bottle has a rattling sound
If you’re hearing a rattle in your bottle, it’s due to a small metal disc that sits between the double wall of your bottle and helps create the vacuum insulation. Sometimes the disc becomes dislodged, creating a small rattling sound. This will not affect the quality of insulation or integrity of the bottle. Please click here to find out if you are eligible for a warranty replacement.
Q: My lid is broken. Can I get a new one?
Damage to caps (manufacturer’s defects): If your bottle leaks from purchase or experiences a defect, you may be entitled to a warranty replacement. Our warranty does not cover accidental damage to lids such as dropping, misuse, misplacing your lid, or general wear and tear. We only cover items purchased at authorized retailers, not including off-price locations.
Q: My bottle is not keeping insulation
You can assess the insulation of your Manna Hydration bottle at home using boiling water. Follow these steps to conduct the test safely:
1. Fill your Manna Hydration bottle with boiling water, ensuring it is filled up to the neck. Take precautions while pouring boiling water and avoid holding the bottle with your hand that is pouring the water.
2. Once you have filled the bottle, leave it uncovered.
3. After approximately 5 minutes, carefully touch the outside of the bottle below the neck.
4. If you feel hot spots or areas on the outside of the bottle, it indicates that the insulation has been compromised.
5. If you discover that your bottle is not effectively maintaining insulation, you can click here to check if you qualify for a warranty replacement.
By performing this simple test, you can assess the insulation quality of your Manna Hydration bottle and determine if it is functioning as intended.
Q: My bottle has a rough or uneven weld
On occasion, the welds around our bottle’s rims can feel rough. If your bottle has a rough or uneven rim, you are eligible for a replacement if the item was purchased from an authorized seller.
Q: Is my bottle covered under warranty?
Manna Hydration provides a limited warranty for defects in materials and craftsmanship for a duration of 365 days from the original purchase. This warranty is applicable when the product is bought from an authorized Manna Hydration dealer or through the official website, mannahydration.com.
It's important to note that Manna Hydration will not honor a warranty claim if there is evidence of excessive wear or misuse of the product. Additionally, any modifications made to the product using third-party materials after manufacturing, such as engraving or monogramming, are not covered under the warranty.
Please keep in mind that the manufacturer's warranty does not cover damage resulting from abuse or normal wear and tear, such as paint finishes, dents from drops, broken glass, broken caps from drops, loss, theft, or failure to follow care instructions (e.g., dishwashing). Manna Hydration reserves the right to request images of the defective product to validate the claim, if necessary.
If a covered defect is found, Manna Hydration will replace the product with the same or a similar item, free of charge, after conducting a visual inspection. Proof of purchase is required for all warranty claims, so it is advisable to retain your receipts.
If you believe your Manna Hydration product qualifies for a replacement, please click the support button located in the lower right corner of the screen. A Manna Hydration Customer Service representative will promptly contact you with further instructions.
The authorized dealers for Manna Hydration products are Costco, Marshalls, T.J. Max, and Canadian Tire.
Q: Where can I buy replacement lids besides online? I am international and cannot find them in stores.
Right now our replacement lids are only available through www.mannahydration.com. We do not have any alternate locations where lids can be purchased.
Q: How do I know if I need Titan Lid or Titan pre-2021 lid?
If your Titan has been purchased in Costco or Canadian Tire - most likely you will need pre-2021 lid, as well as if your bottle has been purchased before 2021. For all online purchasers from mannahydration.com - you'll need Titan lid, not pre-2021 lid.
Q: How can I purchase a new lid for my bottle?
You can purchase lids via our lid replacement page here. https://mannahydration.com/collections/lid-replacements
Q: I do not see my bottles' lid listed on your website. How can I obtain it?
Manna Hydration prides itself at being at the cutting edge of hydration trends. This means our items are constantly being updated. If you do not see your bottles' lid listed on our website, unfortunately, we do not carry it and are not able to offer a replacement. We apologize for the inconvenience. Our lids are not interchangeable, so no other lid will fit your bottle.
Q: Are any of the MANNA lids interchangeable?
Our line of Ranger lids are interchangeable, and our line of Convoy lids are interchangeable, as well as Saratoga bottle. Our Ranger and Convoy lids are also interchangeable. Besides these three models, the rest of our lids are not interchangeable.